Refund policy
Return & Refund Policy
Return Window:
We accept returns on all products within 30 days of delivery. The return period starts from the day your order is delivered.
Return Condition:
Products must be returned in their original condition and packaging. Items that are damaged, used, or not in original packaging may not be eligible for a refund.
Return Shipping Cost:
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Customers are responsible for return shipping costs.
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Once you contact us, we will provide the address to send your return.
How to Request a Return:
To request a return, please contact us using one of the following methods:
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Instagram: Message us at @poet.archives
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Email: Send us a message at poetarchives@outlook.com
After your request, we will provide the return instructions and address.
Refunds:
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to your original payment method within 5 business days.
Exchanges:
If you would like an exchange instead of a refund, please specify this when submitting your return request. Exchanges are subject to product availability.
Exceptions:
Some custom or personalized products may not be eligible for return. Please check the product description before purchase.