Shipping policy

All orders are processed either the same day or within 1-2 working day.

During holiday/sale periods please expect a slight delay due to the volume of orders.

Please be aware this is only estimated and delivery delays may occur.

UK orders may take 5-15 working days to deliver 

The delivery timeframes for EU orders can range from 5-15 working days depending on your country.

Please be aware we can't be held accountable if the order are held within your country's processing centre/customs. 

Orders for the Rest of the World are fulfilled via Royal Mail. The delivery timeframes for International orders can range from 3-25 working days depending on your country.

IMPORTANT INFORMATION REGARDING EU ORDER (PLEASE READ) 

All orders to the EU may incur import tax and handling fee from the shipping agent.

Poet is not held accountable for any customs charges which are incurred. 

If you decline to pay the customs and the parcel is returned back to Poet and we are charged the import taxes, this will be deducted from your refund.

Alongside this if the parcel is lost after you reject the import tax; we will unable to provide a refund.  

If you haven't received your item please contact us at : info@poetstore.co.uk